Shipping Policy

 

Thank you for visiting and shopping at Stainedglow.com. The following terms and conditions outline our Shipping Policy.

 

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Processing Time

 

 

• All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or holidays.

• During high order volume, shipments may be delayed by a few days. Please allow additional time for processing and delivery.

 

 

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Shipping Locations & Methods

 

 

• We ship orders from two locations:

   

  • California, USA warehouse

  • Shenzhen, China warehouse

   

• Shipping carriers:

   

  • Yanwen (for international shipments from Shenzhen)

  • USPS (for shipments within the United States)

   

 

 

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Estimated Delivery Time

 

 

• From Shenzhen, China: 7–12 calendar days.

• From California, USA: 3–5 business days.

 

Delivery delays can occasionally occur due to customs clearance, weather, or carrier issues.

 

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Shipping Rates

 

 

• Shipping charges will be calculated and displayed at checkout.

• We offer standard and express options where available.

 

 

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Shipment Confirmation & Order Tracking

 

 

• You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

• Tracking numbers will be active within 24–48 hours.

 

 

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Customs, Duties, and Taxes

 

 

• Stainedglow.com is not responsible for any customs duties and taxes applied to your order.

• All fees imposed during or after shipping (tariffs, taxes, etc.) are the customer’s responsibility.

 

 

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Damages

 

 

• Stainedglow.com is not liable for any products damaged or lost during shipping.

• If you received your order damaged, please contact the shipping carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

 

 

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Contact Us

 

If you have any questions regarding this Shipping Policy, please contact us at:

📧 [bboyhanski@gmail.com]